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We are super-pleased to announce Mitchell & Brown has been shortlisted for ERT magazine’s Customer Service Award!
Do you think we do the best job with our customer service to our retail partners? We do, and we would love for you to vote for us if you feel the same! Simply head over the ERT Awards voting form and put a tick for the best of British customer service next to Mitchell & Brown.
Best Manufacturer / Supplier Customer Service
https://www.ertawards.co.uk/voting/
Mitchell & Brown …… 🗹
Don’t forget…. Mitchell & Brown is an independent, retail only UK-based TV brand that has built its entire business on providing outstanding customer service to its retail partners and their customers.
In five years, Mitchell & Brown has become the UK’s best-loved domestic TV brand, selling exclusively through independent High Street electrical retailers across the country. The brand only partners with retail stores that share their same passion for quality and high standards of customer service, ensuring the end-user customer is fully looked after every step of the way.
Retail trade customer service highlights
· Exclusive independent-only retail sales channel – no chains, no Amazon, no DTC.
· Tailored Sales & Marketing support for retailers from day one.
· Retailers allocated a dedicated Mitchell & Brown sales manager for retail support
· Free Mitchell & Brown Display Wall POS displays for qualifying retailers
· 7-Year warranty across the range, backed by a Trust Fund and national network
· UK customer help centre supporting users from set-up and finger-trouble to warranty
· Ongoing consumer PR and promotional activity to generate brand awareness across the UK press and media
End user customer service highlights
· 7-Year warranty across the range, offering long-term peace of mind
· UK customer help centre to help with ANY query, pre-sale, set-up and in use
· Friendly UK phone line support, plus email help if preferred
· Demonstration, delivery, set-up and removal of old TV options from retail partners
· British, family run business supporting local communities, charity and football
No TV brand offers greater support for UK independent retailers or their customers or embeds it so comprehensively in their business ethos and culture. That is the Mitchell & Brown difference.
