Mitchell & Brown G Craggs Winner

You talk, we listen!

Thank you to everyone who took the time to complete our Mitchell & brown Retailer Questionnaire and congratulations to G Craggs, the winners of our prize draw!!


At Mitchell & Brown we actively seek and appreciate your feedback and want to ensure our brand, products and service are meeting the requirements of our valued retailers.


It was fantastic to get such a great response and to understand the areas we excel in and highlight things for improvement.

Things you love about Mitchell & Brown...

Our 7-year warranty:  It’s clear that this is really valued by retailers and end consumers alike.  A perfect USP for our demographic, it sets us apart and gives everyone peace of mind.  The warranty is funded and protected by a Trust Fund constituted under the Trustee Act 1925 that enables the company to honour each and every valid Warranty given by the Company, no matter what.

Mitchell & Brown 7 Year Warranty Logo Icon
Mitchell & Brown British Brand Logo Icon

British Brand: Born in Bolton, Mitchell & Brown is a real family affair and our story resonates with both retailers and end consumers and was selected as one of the most appealing aspects of the brand.

UK Customer Service:  With outstanding customer service you know you can rely on Mitchell & Brown to respond to your queries and resolve them as quickly as possible. 

Things you want us to work on...

Price:  We’ve taken onboard your feedback and will be adjusting some prices for our upcoming launch.  Keep your eyes peeled for the pending announcement!

Product Development:  Big button remotes, DVD players and sound bars are on the wish list, so we’re working hard to improve our product offering.  Watch this space!

Marketing promotions:  Many of you were interested in receiving more information on our FREE Mitchell & Brown walls, POS, stickers, brochures and local 50/50 marketing campaign.  We’ve increased our marketing spend for Mitchell & Brown to ensure we are supporting our retailers, so if you have an idea, or want to discuss what marketing is available for your retail store contact Mike Oliver, Marketing Manager at or on 01204 375 733

Promoting web sales through retailers:  With over half of our retailers having a transactional website, it was evident you wanted more support for online sales.  We’ll be working harder to support your online sales, helping to drive Mitchell & Brown traffic to your website.  Don’t forget to sign up to our retailer login at